❓ Frequently Asked Questions (FAQs)

💸 How much is delivery?

At Oasis Home & Garden, we’re committed to delivering your garden furniture quickly, safely, and for FREE to most areas of the UK 🇬🇧.

✅ Free Delivery

Mainland England & Wales – FREE of charge 🎉

📦 Additional Delivery Costs

Northern Ireland – £150 surcharge per set (may take longer than 10 working days)

📍 How Delivery Works

Delivered kerbside on a pallet OR via a one-man delivery service
(Service type depends on your location – cannot be selected)
Pallets will not be collected – you will need to dispose of them
You’ll receive a call before dispatch to arrange your delivery date 📅
Delivery will take place anytime between 8 am – 8 pm ⏰
Signature required – items cannot be left unattended ✍️

❓ Delivery Issues

For non-urgent delivery questions, email us, and we’ll respond within 48 working hours 📧
For urgent issues, please call us on 01202 130607 ☎️

⏰ When will my delivery be?

Please check the product description at the time of ordering — that’s your delivery timeframe.

🕒 Can I book a delivery time slot?

Unfortunately, no time slots are available — it’s an all-day delivery window.

🌦️ Is my set weatherproof?

Yes! The frame is UV-protected and can be left outside year-round. However, the cushions are only showerproof, so they should be stored indoors when wet or not in use.

🛡️ Do you sell covers for the sets?

No — the frames are fully weatherproof, and covers aren’t required. Cushions should be stored separately.

🌞 Will my set fade in the sun?

No — all sets are UV-protected and won’t fade in the sun.

💧 Are the cushions waterproof?

No — they are showerproof only, not fully waterproof.

🧾 What is the warranty on the set?

You’ll receive a 5-year manufacturer’s warranty on the frame only (not the cushions). Keep your invoice as proof of purchase.

❌ What if I want to cancel my order before delivery?

Email info@oasishomeandgarden.co.uk with your invoice number, name, and delivery address. If the item has already been dispatched, return fees will apply.

🔁 What if I want to change the model I ordered?

As long as it hasn’t been dispatched, email info@oasishomeandgarden.co.uk with your details, and we’ll help you amend the order.

🔙 Can I return my set after delivery?

Yes, as long as it’s unused and in the original packaging. Email us to arrange a return.
You’ll be refunded minus delivery & return fees within 14 days of receiving the set back.

💥 What if my set is damaged on delivery?

Notify us within 48 hours of delivery. Email info@oasishomeandgarden.co.uk with:

Invoice number
Name & delivery address
Photos of the damage and a full section
Keep the original packaging — we’ll arrange a replacement.
Glass is not covered after 48 hours.

🛋️ What if cushions are missing?

Often, they’re hidden under furniture support bars. Please send us photos of the undersides of each item. This helps us verify and send replacements quickly.

🧾 What is my invoice for?

It’s your receipt and proof of purchase. You’ll need it for any warranty claims — we only track orders via invoice number.