Privacy Policy

Last updated: 27 July 2026

Alfresco Investments Limited t/a Oasis Home & Garden respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, why we use it, who we may share it with, how long we retain it and the rights available to you under UK data protection law.

This policy applies when you:

• Visit our website at https://oasishomeandgarden.co.uk

• Place an order online, by telephone or in our showroom

• Create an online account

• Contact us with an enquiry

• Request delivery, a return or a refund

• Make a complaint or guarantee claim

• Subscribe to marketing communications

• Interact with our social-media pages or advertisements

1. Who is responsible for your information?

For the purposes of UK data protection law, the data controller is:

Alfresco Investments Limited t/a Oasis Home & Garden
Unit 85 Ringwood Road
Poole
Dorset
BH14 0RH

Email: info@oasishomeandgarden.co.uk
Telephone: 01202 130607

2. Personal information we collect

The information we collect depends on how you interact with us.

Identity and contact information

This may include:

• Your name

• Billing address

• Delivery address

• Email address

• Telephone number

Order and transaction information

This may include:

• Products purchased

• Order and invoice numbers

• Payment status

• Delivery information

• Refunds, returns and cancellations

• Discounts or promotional codes used

• Communications concerning your order

Payments are processed through our authorised payment providers. We do not normally receive or store your complete payment-card details.

Account information

If you create an online account, we may collect:

• Your name and contact details

• Your login details

• Your order history

• Saved addresses

• Account preferences

You are responsible for keeping your password confidential.

Customer-service information

When you contact us, we may collect:

• The content of your emails, messages or telephone enquiries

• Photographs, videos or documents you provide

• Product-fault or delivery information

• Guarantee and returns information

• Records of complaints and their outcomes

Please avoid sending information that is not relevant to your enquiry.

Technical and website information

When you use our website, we may collect:

• Internet Protocol address

• Browser type and version

• Device type

• Operating system

• Pages viewed

• Referring website

• Approximate location derived from your IP address

• Dates and times of visits

• Website interactions

• Cookie identifiers and similar technical information

Marketing information

This may include:

• Your marketing preferences

• Whether you opened or interacted with a marketing message

• Products or promotions that may interest you

• Your responses to advertisements or promotions

Social-media information

If you contact or interact with us through Facebook, Instagram or another social-media platform, we may receive your:

• Public profile name

• Username

• Comments

• Messages

• Reactions

• Other information you choose to make available

3. How we collect your information

We may collect personal information:

• Directly from you when you place an order, create an account or contact us

• Through our website, cookies and similar technologies

• From payment providers

• From delivery companies and couriers

• From social-media and advertising platforms

• From fraud-prevention and security providers

• From someone ordering on your behalf

• From publicly available sources where lawful and appropriate

4. How and why we use your information

We only use personal information where we have a lawful reason to do so.

Processing and fulfilling orders

We use your information to:

• Accept and process orders

• Take or confirm payment

• Arrange delivery

• Provide order updates

• Process returns, cancellations and refunds

Responding to enquiries and providing customer service

We use your information to:

• Answer questions

• Resolve delivery issues

• Investigate damaged or faulty products

• Handle complaints

• Assess returns and guarantee claims

Maintaining legal and financial records

We use and retain certain information to:

• Maintain invoices and accounting records

• Complete tax and VAT reporting

• Comply with consumer-protection requirements

• Respond to legal claims

• Demonstrate regulatory compliance

Preventing fraud and maintaining security

We may use information to:

• Verify transactions

• Detect suspicious activity

• Prevent fraud

• Secure our website and systems

• Protect customers, staff and business assets

Operating and improving our website

We may use technical and usage information to:

• Keep the website functioning correctly

• Remember your basket or account preferences

• Diagnose technical problems

• Understand how visitors use the website

• Improve our products, website and customer experience

• Measure the effectiveness of promotions

Sending marketing communications

We may send you information about products, offers and promotions where:

• You have consented to receive marketing; or

• We are legally permitted to contact an existing customer about similar products and have offered a clear opportunity to opt out.

You can unsubscribe at any time by:

• Using the unsubscribe link in a marketing email; or

• Emailing info@oasishomeandgarden.co.uk

Managing legal claims and disputes

We may retain and use relevant information to investigate, establish, exercise or defend legal rights and claims.

5. Our legitimate interests

Where we rely on legitimate interests, these may include:

• Operating and improving our business

• Providing customer service

• Understanding customer demand

• Protecting our systems and website

• Preventing fraud and misuse

• Recovering money owed to us

• Maintaining appropriate business records

• Resolving complaints and disputes

• Establishing or defending legal claims

• Marketing similar products where legally permitted

6. Cookies and similar technologies

Our website uses cookies and similar technologies.

Cookies are small files or identifiers stored on, or accessed from, your device. They may be used to:

• Keep the website secure

• Maintain your shopping basket

• Enable checkout and account functions

• Remember your preferences

• Measure website usage

• Improve website performance

• Measure advertising effectiveness

• Display relevant advertising

Essential cookies

Some cookies are necessary for the website, shopping basket, security and checkout functions to operate. These may be used without consent where permitted by law.

Statistical and preference technologies

Certain technologies used solely to produce website-use statistics or remember appearance and functionality preferences may be used without consent where the relevant legal conditions are satisfied. Where required, you will be given a simple way to object.

Advertising and tracking cookies

Cookies or similar technologies used for personalised advertising, behavioural tracking or other purposes requiring consent will not be used until you have made the relevant choice through our cookie controls.

You can use our cookie banner or cookie-preference tool to accept, reject or change your choices.

You can also change your browser settings, although disabling essential cookies may prevent parts of the website from functioning properly.

Further details about the individual cookies used, their providers, purposes and duration should be provided through our cookie-preference tool or separate Cookie Policy.

7. Who we share your information with

We may share personal information only where reasonably necessary with:

Ecommerce and website providers

This may include our ecommerce, website-hosting, account, checkout and technical-support providers, including Shopify and connected service providers where applicable.

Payment providers

Payment processors, card providers, banks and fraud-prevention services may receive information required to process and verify payments.

Delivery companies

We provide couriers and delivery partners with the information required to deliver your order, such as your name, address, telephone number, order details and delivery instructions.

Business service providers

This may include providers of:

• Email and communications services

• Cloud storage

• Customer support systems

• Website security

• Analytics

• Advertising

• IT support

• Accountancy

• Insurance

• Legal and professional advice

These providers may only use the information for the agreed purpose and must protect it appropriately.

Government bodies and regulators

We may disclose information to HM Revenue & Customs, the police, courts, regulators or other authorities where required by law or reasonably necessary to prevent fraud, protect rights or respond to legal proceedings.

Business transfers

If our business or assets are sold, reorganised or transferred, relevant customer information may be disclosed to professional advisers and a prospective or completed purchaser, subject to appropriate confidentiality and data-protection requirements.

We do not sell personal information to third parties.

8. International transfers

Some of our technology, ecommerce, payment, analytics, cloud or marketing providers may store or access information outside the United Kingdom.

Where personal information is transferred outside the UK, we require an appropriate legal transfer mechanism. Depending on the destination and provider, this may include:

• UK adequacy regulations

• A UK International Data Transfer Agreement

• The UK Addendum to approved contractual clauses

• Another safeguard permitted under UK data protection law

You may contact us for further information about the safeguards relevant to your information.

9. How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, consumer-protection and dispute-resolution requirements.

Typical retention periods may include:

• Orders, invoices and financial transactions: normally six years from the relevant transaction or accounting period

• Delivery, return and refund records: normally up to six years

• Guarantee and product-fault claims: for the guarantee period and, where necessary, a reasonable period afterwards

• Complaints and disputes: normally up to six years after resolution, depending on the circumstances

• General enquiries that do not result in an order: normally up to two years after the enquiry is resolved

• Online accounts: while the account remains active and for a reasonable period after closure, subject to records we must retain

• Marketing information: until you withdraw your consent, unsubscribe or we determine that the information is no longer accurate or useful

• Marketing suppression records: we may retain limited information to ensure that we respect your request not to receive further marketing

• Cookie information: for the period stated within our cookie-preference tool or Cookie Policy

We may retain information for longer where required by law, where a complaint or legal claim is ongoing or where we reasonably expect legal proceedings.

Information that is no longer required will be deleted, anonymised or securely destroyed.

10. How we protect your information

We use reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access

• Accidental loss

• Misuse

• Alteration

• Disclosure

• Destruction

Access to personal information is restricted to staff and service providers who reasonably require it for their role or service.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Your data-protection rights

Depending on the circumstances, you may have the right to:

Access

Request confirmation that we process your personal information and receive a copy of it.

Rectification

Ask us to correct inaccurate information or complete information that is incomplete.

Erasure

Ask us to delete personal information where there is no lawful reason for us to continue retaining it.

This right is not absolute. We may need to retain information to comply with legal requirements or deal with legal claims.

Restriction

Ask us to restrict how we use your information in certain circumstances.

Objection

Object to processing based on legitimate interests.

You have an absolute right to object to the use of your information for direct marketing.

Data portability

Request certain information in a structured, commonly used and machine-readable format, or ask for it to be transferred to another organisation where technically feasible.

Withdraw consent

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal does not affect processing that took place before consent was withdrawn.

Automated decisions

You may have rights concerning decisions made solely through automated processing that produce legal or similarly significant effects.

We do not ordinarily make such decisions ourselves. Payment and fraud-prevention providers may use automated tools in accordance with their own privacy information.

12. Making a data request

To exercise a data-protection right, contact:

info@oasishomeandgarden.co.uk

Please clearly explain what you are requesting.

We may need to ask for information to verify your identity and ensure that personal information is not disclosed to the wrong person.

We will respond without undue delay and normally within one calendar month after receiving the information reasonably required to identify you and understand your request. In certain circumstances, the law permits additional time, and we will explain this where it applies.

You will not normally be charged for exercising your rights. A reasonable charge may apply, or a request may be refused, where a request is manifestly unfounded or excessive and the law permits us to do so.

13. Data-protection complaints

You may make a complaint if you believe that we have not handled your personal information properly.

Please send your complaint to:

Email: info@oasishomeandgarden.co.uk
Telephone: 01202 130607
Post: Alfresco Investments Limited t/a Oasis Home & Garden, Unit 85 Ringwood Road, Poole, Dorset, BH14 0RH

Please include:

• Your name and contact details

• A description of your concern

• Relevant dates

• Any order or reference number

• Copies of relevant correspondence where appropriate

• The outcome you are seeking

We will acknowledge a data-protection complaint within 30 days, investigate it appropriately and provide an outcome without undue delay.

You also have the right to complain to the UK data-protection regulator:

Information Commissioner’s Office

We would appreciate the opportunity to investigate your concern first, but you do not lose your right to contact the regulator.

14. External websites and social media

Our website may contain links to external websites, payment providers, review services or social-media platforms.

Those organisations operate under their own privacy policies. We are not responsible for how an external website processes information after you leave our website.

15. Children’s information

Our products and website are intended for adults.

We do not knowingly seek to collect personal information directly from children for marketing purposes. If you believe that a child has provided personal information to us inappropriately, please contact us.

16. Changes to this policy

We may update this Privacy Policy to reflect:

• Changes to our services

• Changes to the providers we use

• Changes to legal or regulatory requirements

• Changes to the way we process personal information

The latest version will be published on our website with a revised “last updated” date.

Material changes may also be communicated through the website or by another appropriate method.

17. Contact us

For questions, privacy requests or data-protection complaints, contact:

Alfresco Investments Limited t/a Oasis Home & Garden
Unit 85 Ringwood Road
Poole
Dorset
BH14 0RH

Email: info@oasishomeandgarden.co.uk
Telephone: 01202 130607